Buyer support
Get assistance with submitting requirements, browsing suppliers and contacting marketplace businesses.
- RFQ and requirement help
- Supplier discovery guidance
- Lead enquiry support
Help & Support
Customer Care
Get help with buyer requirements, seller onboarding, profile updates, product listings, lead visibility, plans, enquiries and marketplace account questions.
Buyer
Requirements and suppliers
Seller
Profiles and products
Account
Login, plan, verification
Care
Email and phone support
Support Areas
Customer care for every Trade4Deal workflow.
Choose the support area that matches your issue. Clear details help our team guide you faster and keep your marketplace activity moving.
Seller support
Get help creating a storefront, adding products and understanding Trade4Deal lead access.
- Seller profile setup
- Product listing guidance
- Live lead access questions
Account support
Contact Trade4Deal for login, verification, plan, billing and profile questions.
- Login and password help
- Email verification support
- Plan and profile updates
Lead visibility
Understand how leads appear, what affects access and how to respond to relevant opportunities.
- Lead board guidance
- Gold access questions
- Contact flow support
Trust and safety
Report suspicious listings, duplicate profiles, spam enquiries or misleading marketplace information.
- Fraud report support
- Incorrect listing review
- Marketplace quality issues
Plans and billing
Ask about plan access, upgrades, payments, subscription status and billing-related concerns.
- Plan comparison
- Payment status
- Access troubleshooting
Contact Options
Reach the Trade4Deal customer care team.
Send your registered email, company name, issue type and related page or listing link so the team can help with context.
Prepare these details before contacting support
Better context usually means a faster, more accurate response.
Account details
Registered email, phone and company name.
Page reference
Product, seller profile, lead or plan page link if available.
Clear issue summary
What happened, what you expected and what help you need.
Care Process
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How customer care handles your request.
A simple support process keeps communication focused and helps the team resolve practical marketplace issues.
Receive request
The care team reviews your message, account details and issue category.
Check context
Relevant profile, listing, lead, plan or enquiry details are checked where available.
Guide next step
You receive practical guidance, correction steps or a request for missing information.
Close the loop
The team helps you continue your buyer or supplier workflow with clearer direction.
Priority Topics
Common reasons businesses contact customer care.
These are the support needs we see across buyers, sellers and marketplace members.
Login or verification
Resolve sign-in, email verification and access problems.
Product listing issues
Fix product details, images, categories or visibility problems.
RFQ corrections
Improve buyer requirements and product need clarity.
Company profile
Update business identity, location, description and contact details.
Lead access
Understand plan-based lead access and latest opportunity visibility.
Report marketplace misuse
Flag spam, suspicious activity or misleading business information.
Need help moving forward on Trade4Deal?
Contact customer care for buyer requirements, seller onboarding, product listings, lead visibility, account access or marketplace safety questions.
